You may contact us for any of these by:
We collect your personal information where you provide it to us voluntarily or otherwise with your consent or as permitted or required by law. We may collect your personal information when you:
Types of personal information DENTALS and its agents and representatives may collect include:
Some areas of our website may ask you to submit personal information in order for you to benefit from the specified features or to participate in a particular activity. You will be informed what information is required and what information is optional.
DENTALS collects personal information otherwise with your consent or as permitted or required by law.
We may also use your personal information for other purposes that are disclosed at the time of collection, or otherwise with your consent or as permitted or required by law. Your personal information may be transferred to agents or service providers, including our affiliates acting in this capacity, that we use to support our business (e.g., call centre, data warehousing, market research, fulfillment, technical support, delivery, printing and credit card processing services), including in other jurisdictions such as the United States. We will use contractual or other means to require such agents or service providers to protect your personal information and not disclose it for any purpose other than as directed by us, subject to legal requirements in other jurisdictions applicable to us or our agents and service providers. Note that some of these jurisdictions do not have personal information protection laws equivalent to those in Canada.
In the event we need to recall a product, Canadian medical devices regulations require that DENTALS provide Health Canada with the name of each person to whom the affected device was sold and the number of affected units sold to each person. In the event of a recall, DENTALS may also disclose to Health Canada the names and contact details of consumers who have purchased our products and whose information we have otherwise obtained, for the purpose of coordinating or assisting in the recall.
Your personal information may be used by DENTALS and disclosed to parties connected with the contemplated or actual financing, insuring, sale, assignment or other disposal of all or part of any of the DENTALS Affiliates’ business or assets, including for the purpose of permitting such parties to determine whether to proceed or continue with such transaction or business relationship, to fulfil reporting or audit requirements to those parties, or the use and disclosure by those parties for substantially the same purposes as described in this policy. DENTALS may otherwise disclose your personal information with your consent, or as otherwise permitted or required by law.
If you do not want your personal information collected by us, please, 1) do not submit personal information to us, 2) elect to “opt out”, where such option is available, or 3) do not “opt-in”, where such option is available, so that your personal information is not used or disclosed for the purposes described at the time of collection.
In some cases you will, at the point of collection of the information, be given the option to “opt in” in order for you to provide your express consent to our collection, use, and disclosure of such information by checking a box on a form, clicking on a specified icon on our website or by doing some other specified action such as contacting us by telephone or by e-mail. Your personal information will in such case be collected, used or disclosed for the purposes we describe at the time you “opt in”.
If you have submitted personal information and wish to withdraw your consent to its retention, use or disclosure, please contact us. You may withdraw your consent, subject to legal or contractual restrictions and reasonable notice.
The collection, Use or Disclosure Without Consent: In certain limited circumstances the collection, use or disclosure of personal information without consent is permitted or required by law. For example, your personal information may be disclosed without consent if the disclosure is made to our lawyers or for the purpose of collecting outstanding amounts owed to us.
Children under the age of 13: We do not intend to collect personal information from individuals under the age of 13. If a child under 13 has provided us with personal information, we ask that a parent or guardian of the child contact us to request that this information be deleted from our records. We will use reasonable efforts to delete the child’s information from our existing files. We encourage parents to talk to their children about their use of the Internet and the information they disclose to Web sites or otherwise.
Teenagers under the Age of 16: We will not knowingly: (i) collect or use contact information (name, home address, e-mail address, home telephone number and mobile phone number) of a teenager under the age of 16 without obtaining the teenager’s express consent; (ii) disclose contact information of a teenager under the age of 16 to a third party without first obtaining the express consent of the parent or guardian of the teenager; or (iii) collect, use or disclose the personal information (other than contact information) of a teenager under the age of 16 without obtaining the express consent of the parent or guardian.
Teenagers 16 and Over: We will not knowingly collect, use and disclose the contact and other personal information of a teenager 16 and older without obtaining the teenager’s express consent.
We will use reasonable efforts to delete all contact and other personal information obtained from a teenager if a parent or guardian notifies us that they wish to withdraw consent for the collection of a teenager’s information.
Active Information Collection: DENTALS’s website actively collects information from its visitors both by asking you specific questions and by permitting you to communicate directly with us via e-mail and/or feedback forms. Some of the information that you submit on the website may be personal information. The collection, use, and disclosure of information actively collected from you are described above.
The DENTALS website may use and combine such passively collected anonymous information to provide better service to site visitors, customize the site based on your preferences, compile and analyze statistics and trends, and otherwise administer and improve the sites for your use. Such passively collected anonymous information is not combined with personal information collected elsewhere on the website unless you have consented to have your personal information collected in conjunction with this passive information.
We will establish and maintain a file of your personal information for the above-mentioned purposes. Your file will be stored at. At your request, we will take appropriate steps to update or correct personal information in our possession that you have previously provided to us. Please contact us in writing c/o Customer Records, DENTALS, if you would like to request access or correction of your personal information. We may need to verify your identity before searching for or providing you with your personal information. Some information may not be accessed in certain limited circumstances, for example, if it is protected by solicitor-client privilege or cannot be disclosed for legal reasons.
We have implemented physical, electronic and managerial procedures designed to protect the integrity, security and appropriate use of your personal information and to prevent unauthorized access. Authorized employees, agents, and mandataries of DENTALS, who require personal information to fulfill the purpose for which the information was collected, are permitted to access personal information in accordance with the consent provided (see the section on “Consent” above).
Although we have enacted security measures, we cannot guarantee the security of any information that you submit electronically, which is done at your own risk, since no Internet transmission is ever 100% secure or error-free (in particular, e-mails sent to or from DENTALS may not be secure). You should take special care in deciding what information you send to us via e-mail or posting on the DENTALS website. Moreover, where you use passwords, ID numbers, or other special access features on the DENTALS website, it is your responsibility to safeguard them.